The Spa, Anybody?

So I am not one to turn down a massage, manicure and pedicure. However, I am not a significant player in and reason for the current financial crisis either. Apparently the folks at AIG still just do not get it. This is a fundamental problem with the government intervening in things like this…without a paradigm shift, mentally, by the leadership of these companies there will be no change. This video does not indicate much of a shift at all for AIG.

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About Two Bald Mortgage Guys

Ken Blanchard, one of the country’s premier business leadership authors, says in his latest book, “To keep customers today, you can’t be content to merely satisfy them; you have to give them legendary service and create ‘raving fans’ – customers who are so excited about the way you treat them that they tell stories about you.” In everything we do, this is what we envision. We see people such as yourself being so enthused with the process and service we provide that you will become a raving fan for us, telling stories to people of what you just experienced.


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