How often do you experience somebody telling you something, and then they never do what they said they would? We experience this all the time, and it drives us completely nuts! So something we talk about often is the importance of under promising and over delivering.
For most companies out there, they have an apparent disease where they can only under deliver. They promise the world, and cannot “deliver” a simple return phone call. Rest assured that we are fully committed to not only doing what we say we’re going to do, and when we said we’re going to do it, but as much as possible to going above and beyond in our deliverance. That’s what leads to raving fans.